If you would like to exchange your garment for a different size or a different style, please contact us at firstname.lastname@example.org with your request. We will get back to you as soon as possible with a confirmation that we have your requested replacement item in stock. If there is a price difference, we will either send you an invoice, or refund the necessary amount to the card you made the purchase on.
Once we approve the exchange, please return the original unworn item to our U.S. Distribution Center (address at bottom of this page). If possible, please place the item in the poly bag that it came in before inserting into a postage envelope or box. We cannot refund the original shipping fee, however we will not charge you shipping on the replacement item. You can ship the exchanged item through USPS, UPS, or FedEx.
Once you ship the exchanged item, please send us the tracking information if you'd like us to get your new item shipped out right away. If we receive a tracking number from you, we will ship the replacement item before receiving your exchange. If you don't provide a tracking number, we will ship the replacement item once we receive the exchanged item. If the exchanged item is in poor condition or is used, we may charge a restocking fee.
Our clothing is made in Los Angeles using high quality fabrics, materials, and construction. However, if there is a manufacturing defect with your item, please let us know immediately and we will gladly replace it with a new item in perfect condition. In this situation, we are happy to refund the costs you incur when shipping it back to us.
We're bummed things didn't work out for you, but here's the good news: we accept Domestic returns within fifteen (15) days of purchase (AKA the date listed on your receipt) for most items in new, unworn condition.
Here's the fine print: you just can't return anything that's worn, damaged, washed, or altered in any way. All original tags must be attached, and if possible, the item should be returned in it's original poly bag.
Please ship your return item to our U.S. Distribution Center (address at bottom of this page). Once we receive your returned item, we will issue a refund to the card that was used for purchase.
For International returns, please ship the unworn merchandise back to us within thirty (30) days of purchase (the date listed on your receipt). We will issue the refund once the item is received by our Distribution Center.
Custom designs cannot be returned, but please let us know if there is anything we can do to correct an issue with fit, fabric, or construction.
Domestic Return Instructions
You can choose for the refund to be issued to the original method of payment (credit card, PayPal, etc.) or we can provide you with store credit to be applied to your next order. If the return is made after the fifteen (15) days from purchase, we may only issue store credit.
- Start your return by emailing us at email@example.com with your return request.
- Please provide your order number and the name of the item you wish to return.
- Next, indicate the reason for your return (ex: it didn't fit properly, it wasn't as expected, there were manufacturing defects, etc.)
- Let us know if you prefer a refund to your original payment method (credit card, PayPal, etc.) or if you prefer store credit. Please note that any shipping charges are non-refundable.
- Place the item in the poly bag provided and ship it back to us in an envelope or box.
- Send to:
International Return Instructions
You must return your items within 30 days from the purchase date (on your receipt). If for some reason you did not receive your item within the 30-day period, please let us know and we will approve the return. Please follow the instructions above for packaging and shipping your return. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
Refunds + Processing
Refunds will be processed once the item is received by our Distribution Center and inspected. As long as it is unworn and undamaged, we will issue the refund right away. Any original shipping charges are non-refundable. If you feel we have made a mistake with your refund, please e-mail us at firstname.lastname@example.org
Online Store Credit
- Online Store Credit can only be used online at Mamadoux.com
- Online Store Credit cannot be transferred to another person or account.
- Please treat Online Store Credit like cash.
- We will provide you with a unique code to redeem your Online Store credit.
- Online Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
- Any purchase amounts that exceed the value of the Online Store Credit will require an additional method of payment for the remaining balance due.
- Online Store credit is provided in U.S. Dollars.
- To redeem Online Store credit, enter the provided code at checkout under "discount".
- If there is a balance remaining after using your Online Store credit code, we will provide you with another code for the remaining amount.
- Please contact us with any questions or issues with redeeming Online Store credit.