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Exchanges

If you would like to exchange your garment for a different size or a different style, please contact us at sales@mamadoux.com with your request. We will get back to you as soon as possible with a confirmation that we have the replacement item in stock. If there is a price difference, we will either send you an invoice, or refund the necessary amount to the card you made the purchase on.

Once we approve the exchange, we will provide you with the return shipping address. If possible, please place the item in the poly bag that it came in before inserting into a postage envelope or box.

If the exchanged item is in poor condition or is used, we may charge a restocking fee. 

Our clothing is made in Los Angeles using high quality fabrics, materials, and construction. However, if there is a manufacturing defect with your item, please let us know immediately and we will gladly replace it with a new item.

Returns

We're bummed things didn't work out for you, but here's the good news: we accept Domestic returns within fifteen (15) days of purchase (AKA the date listed on your receipt) for most items in new, unworn condition.

Here's the fine print: you just can't return anything that's worn, damaged, washed, or altered in any way. All original tags must be attached, and if possible, the item should be returned in it's original poly bag.

Once we receive your returned item, we will issue a refund to the card that was used for purchase.

For International returns, please ship the unworn merchandise back to us within thirty (30) days of purchase (the date listed on your receipt). We will issue the refund once the item is received by our Distribution Center. 

Custom designs cannot be returned, but please let us know if there is anything we can do to correct an issue with fit, fabric, or construction.

Refunds + Processing

Refunds will be processed once the item is received by our Distribution Center and inspected. As long as it is unworn and undamaged, we will issue the refund right away. Any original shipping charges are non-refundable. If you feel we have made a mistake with your refund, please e-mail us at sales@mamadoux.com

 

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